Exchanges & Returns

Exchange & Return Policy

Online Bin Saeed offers 02 days from the date of delivery to opt for the return or exchange if:

  • The product is damaged, stained, defected, wrong or incomplete. The product/s must be unused in the original packaging with labels and protective stickers attached and intact.
  • The product received does not match the size ordered.
  • In case you receive an opened or unsealed box or packaging, please inform us immediately to avoid any claims with pictures.
  • Provide all the required information to our representative, and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep or route you to the nearest TCS Facility for return/ exchange purposes.
  • Exchanges during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
  • Due to differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
  • The policies listed above are applicable for orders delivered within Pakistan.

Kindly Note: In the unfortunate event that you receive a damaged or defective product, we kindly ask that you provide clear evidence, such as images or videos, showcasing the issue within 02 days of delivery. This step is mandatory for us to address your concern effectively. Upon receiving your proof, our team will promptly investigate the matter and ensure an appropriate resolution is provided.

How Do I Apply for a Return?

  • To return an item, please email us at eshop@onlinebinsaeed.com with the valid reason and order details.
  • There might be cases where our customer support team reject the reason for an exchange.
  • Once our customer support team approves the return, you will be requested to send the parcel at nearest TCS Office for further despatching.
  • Please note that you are responsible for the cost of returning the items to us.

When will My Return be processed?

  • We aim to process all returns within 5-7 working days of receipt.
  • During busy periods please allow up to 14 working days for your return to be processed.

Do you Offer Refunds?

  • Regrettably, Online Bin Saeed does not offer any refunds. However, In the case where we won't be able to offer an exchange or any solution, we may offer a refund via voucher.
  • We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery.
  • In cases where an article does not meet our quality standards, a voucher will be issued for future use once the remaining items in the order are shipped (for paid orders). If the complete paid order is canceled, the refund will be provided as voucher.
  • Online Bin Saeed will not be responsible for any difference in amount due to inflation.
  • The minimum period for processing voucher is 14 working days depending on the mode of payment.
  • No refunds for internationally delievery orders.

 

Gift Wift Voucher Redemption Policy

  • Vouchers can be applied to purchases made through our website only. www.onlinebinsaeed.com
  • Each voucher is for ONE-TIME use only and is valid for a single transaction. Multiple vouchers cannot be combined while placing an order.
  • Vouchers are non-transferable and cannot be exchanged for cash or credit. Any unused balance will not be refunded.
  • Enter the voucher code at checkout in the “discount code” box. Only one code may be used per order.
  • If the voucher value exceeds the total purchase amount, any remaining balance will be forfeited and cannot be used in subsequent orders.
  • By redeeming a voucher, the customer agrees to these terms and conditions.

 

International Orders

  • Online Bin Saeed does not have a Return policy for international orders as all the products in the order are systematically checked by the Quality Control department before packing and handing over to the courier service.
  • If the customer refuses to accept the order at the time of delivery,Online Bin Saeed is not obliged to return, refund, or compensate them for the order.
  • Articles purchased on sale are not qualified for any exchange or return.

 

Onlinebinsaeed.com will offer more services in due course of time.